Refund policy

Returns & Refunds Policy

Because our products are custom‑made, we can only offer refunds or replacements for items that arrive damaged or incorrect. Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or wrong item so we can assess the issue and resolve it promptly.

We offer a 14‑day return window, meaning you have 14 days from the date you receive your order to request a return. To begin the process, please email us at websales@cgembroideryprint.uk.

All returns must be sent to the following address: Unit H1–H2, Sandford Industrial Estate, Whitchurch, SY13 2AN

If you have any questions about returns, you can always reach us at websales@cgembroideryprint.uk.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at websales@cgembroideryprint.uk.